Our Approach
· We identify at first point of contact the person’s priorities in terms of accommodation, health and well-being
· We use recovery-oriented language that is person-centred, respectful, non-judgmental and strengths based to convey a sense of hope and commitment to the potential of every person.
· We respect the rights and choices of those we support whilst supporting them to ensure that their behaviour does not cause harm to themselves or other people and actively follow them up
· We recognise and understand the emotional and behavioural impact of traumatic childhood and life experiences on those we support.
· We believe in people and their capacity to grow, develop and change.
· We recognise the importance of building consistent, trusting, respectful relationships with those we support.
· When we cannot provide support, we take responsibility where possible for connecting the person with someone who can.
Our Objectives
· To remove barriers and improve access to health, housing and social care through flexible and responsive service delivery.
· To design our service and systems in partnership with people with lived experience of homelessness and ensure that this perspective remains a central organising principle within our work.
· To improve the health and wellbeing of people experiencing homelessness by offering assessment, accommodation, treatment, care and support that is adaptable and able to appropriately meet the needs of those who present.
· To offer holistic wraparound support that encompasses: housing, physical health, mental health and psychological needs (such as psychological therapies), physical rehabilitation (such as occupational therapy) − drug and alcohol recovery, social care and practical needs, such as help with benefits.
· To support people to recognise and develop their personal strengths and build resilience to manage challenges and difficult changes in their lives.
· To enable vulnerable women experiencing homelessness to have the opportunity to be seen in a women only environment.
· To create a trauma informed therapeutic service environment that aids and supports recovery and wellbeing.
· To support staff to work effectively with people who have experienced complex trauma.
· To reduce health and social inequalities by challenging stigma, promoting equality and reducing service exclusion.
· To reduce harm caused by substance use.
· To improve the pathway and engagement experience of those accessing support through improved coordination and collaboration with partner agencies.
· To support people through transitions between settings and engagement with onward care.
· To embed research (including peer research), evidence-based practice and promising practice within our work
· To ensure that decisions made within the service have consideration of their impact on climate change and on long term sustainability